Dear Customers,

Our primary goal at Premier Suppliers is to make sure you get the quality products you use to effectively promote your cause. As such, we ask for your help in supporting our Return Policy. Please inspect your product immediately upon arrival. Claims, returns, or exchanges must be reported within 48 hours of delivery. Anything not reported within 48 hours will not be accepted.

Returning a Stock Item:

A stock item is one we have pre-fabricated and does not require specific artwork or special production.

Stock items can be returned within 30 days of the purchase date. If there is a fulfillment error on our part, we will promptly refund or replace the incorrect product free of charge. In all other cases, a 25% restocking fee will be applied, along with any additional shipping charges involved in the return. The restocking fee is a fair assessment that recuperates portions of the time and energy that it took to fulfill the original order. Stock Items must be unused and in re-sellable condition to be returned.

Please note that you can also exchange stock items for others of equal or lesser value. For example, if you were to order 300 blank Black t-shirts and then decide afterwards that Navy Blue would actually fit better with your event, we can exchange them quickly at no extra charge. You are only responsible for the extra shipping charges incurred during the exchange.

Returning a Custom Item:

Custom items are those that have been personalized with artwork or text (whether printed, engraved, embroidered, woven, etc.) according to the customer’s specifications, or those items which require special preparations beyond the understood options available for immediate shipping (aka "in stock" items).

Because custom products are not considered "re-sellable," such products cannot be returned for refund or purchase credit. In the event that a production error occurs, it should be reported to us immediately in order to provide the quickest possible solutions. Custom Orders older than 30 days cannot be returned for correction. Upon receipt of the returned items, we will correct the order and re-ship it to the customer at our expense.

If you need to return stock or custom items, please use the following steps:

1. Contact the Premier Expert with whom you worked to make the original purchase or, if you made the purchase online, call our toll free line 800.421.4261 for assistance from Customer Service. In either circumstance, it is important that you contact us as promptly after receiving the product as possible so as to avoid delays in processing your return.

2. Obtain a Return Merchandise Authorization number (RMA) from Customer Service. This is a document number or case ID number that allows us to receive and process returned merchandise.

3. Work with Customer Service to arrange for the re-shipment of the product back to our manufacturing facility. If there was a fulfillment or production error on our part, we will schedule a pickup through our preferred carrier. If you are just returning the product, you are responsible for the shipment method and its respective costs. In such cases, we strongly recommend using a carrier that allows you to easily track the shipping progress. We are not responsible for lost or damaged products on their transit back to our facility.

4. Verify that the product for return is packaged properly. Returned product should be sent to us in its original packaging. Before returning the product, be sure to write your designated RMA # clearly on each side of the box. The RMA number will avoid rejection of the package at our receiving dock and any delays in processing the return.

5. Once your product is returned, we will quickly manage the return according to the notes associated with that specific RMA # in our system.

Sincerely,

The Premier Supplier's Team